The Seven Pillars of BizCheck Navigator - BizCheck

Pillar 1: Leadership

Tagline: Setting direction and culture

Why it matters: Leadership provides the vision, values, and culture that shape how an organisation functions. Without clear leadership, even strong financial or operational systems become fragile.

Does the company have a clear vision, mission, values, and ethics?
Are these principles communicated to employees, customers, and stakeholders?
Do leaders act as role models and develop future leaders?
Are governance and accountability systems in place?
Does the company contribute to the community and environment?

Scoring stages:

Critical – Vision and values exist only on paper; leaders act reactively.
Developing – Leadership shows partial clarity and some cultural initiatives.
Mature – Leaders are proactive, consistent, and deeply aligned with values.

Example actions:

Introduce structured mentoring programmes.
Conduct 360° feedback to improve leadership behaviour.

Pillar 2: Planning

Tagline: Turning vision into strategy

Why it matters: Planning translates leadership vision into strategy. Without planning, even good ideas remain intentions with no structure.

Are short- and long-term plans clearly defined?
Does planning include input from employees, customers, and stakeholders?
Are resources allocated to support action plans?
Are risks identified and managed?

Scoring stages:

Critical – Plans are vague, reactive, and disconnected from reality.
Developing – Plans exist but execution is inconsistent.
Mature – Planning is systematic, inclusive, and adaptive.

Example actions:

Introduce SWOT or PESTEL analysis to strengthen plans.
Review and adjust strategies annually based on market changes.

Pillar 3: Information

Tagline: Powering decisions with knowledge

Why it matters: Information is the backbone of decision-making. Without reliable data, organisations operate on guesswork.

Is information collected and used to support decisions?
Are benchmarks and comparisons applied to track performance?
Are best practices identified and shared across the company?
Are IT systems secure and user-friendly?

Scoring stages:

Critical – Information is incomplete, outdated, or anecdotal.
Developing – Some systems exist but are uneven or not integrated.
Mature – Information is accurate, shared, and drives improvement.

Example actions:

Introduce centralised databases for performance data.
Train managers to analyse patterns rather than just report numbers.

Pillar 4: Customers

Tagline: Listening, engaging, and retaining

Why it matters: Customers are the lifeblood of any business. Listening to them and managing relationships effectively determines long-term survival.

Does the company identify and segment customers?
Are satisfaction levels measured and tracked?
Are customer complaints managed constructively?
Is customer feedback integrated into strategic planning?

Scoring stages:

Critical – Customers are noticed only when they complain.
Developing – Customer systems exist but are inconsistent.
Mature – Customer voice and management are embedded in culture.

Example actions:

Establish regular customer satisfaction surveys.
Use CRM tools to track and manage relationships consistently.

Pillar 5: People

Tagline: Building strength through people

Why it matters: Employees are the foundation of performance and innovation. A company’s ability to grow depends on how well it supports, develops, and engages its people.

Does HR planning align with company strategy?
Are employees engaged and encouraged to innovate?
Are career development pathways clear?
Is employee safety and well-being prioritised?
Are appraisal and reward systems fair and aligned with goals?

Scoring stages:

Critical – People systems are fragmented, morale is low.
Developing – Some systems exist but lack consistency.
Mature – People are engaged, supported, and aligned with strategy.

Example actions:

Introduce structured career development plans.
Build well-being initiatives to improve morale and retention.

Pillar 6: Operations

Tagline: Driving excellence in execution

Why it matters: Operations determine how well the company delivers products and services. Strong operations mean higher quality, lower cost, and better resilience.

Are key processes defined and measured?
Are operations aligned with customer and stakeholder requirements?
Is the supply chain evaluated and strengthened?
Are processes reviewed to reduce costs and improve quality?

Scoring stages:

Critical – Operations are reactive and fragmented.
Developing – Systems exist but are inconsistent or siloed.
Mature – Processes are streamlined, efficient, and innovative.

Example actions:

Conduct supplier performance reviews regularly.
Introduce Lean or Six Sigma methods to improve processes.

Pillar 7: Business Outcomes

Tagline: Measuring results that matter

Why it matters: Ultimately, businesses are judged by results—financial, human capital, and process outcomes. These reveal whether strategies and systems actually deliver value.

Are financial and market results tracked and benchmarked?
Are workforce performance indicators monitored and improved?
Are process performance results measured and reviewed?

Scoring stages:

Critical – Results are vague or missing; no benchmarking.
Developing – Results exist but are inconsistent or incomplete.
Mature – Results are tracked, benchmarked, and continuously improved.

Example actions:

Introduce KPIs for financial, workforce, and process outcomes.
Benchmark results against industry leaders.